Privacy Policy

VCN is operated by Vichainun Co.,Ltd. The company is the personal data controller for the activities described here. Our contact details appear below. This policy covers our website and business services; third-party services have their own privacy policies.

We collect information you provide in enquiries, partner applications and business communications. This may include your name, business contact details, company name, role, business address, tax or registration details where needed, and the contents of your messages.

If you use an authorised account, we process account and authentication details, access permissions and related activity records. For order requests and delivery arrangements, we may process requested products and quantities, delivery contact details, addresses and records of our communications. Please only provide another person's data when you are authorised to do so.

Our website and service providers may process technical data needed to operate and protect the service, such as IP addresses, browser information, request logs and session records.

We use data to answer enquiries, assess partner applications, administer authorised accounts, prepare quotations and handle order requests and agreed business arrangements. Where applicable, this is necessary to take steps at your request before entering a contract or to perform a contract with you.

We rely on legitimate interests, where permitted and balanced against your rights, to manage business relationships, administer the website, prevent misuse and protect accounts and systems. We also process data to meet applicable legal obligations, including accounting, tax and lawful requests from authorities.

Where the law requires consent, we will request it for the relevant purpose. You may withdraw that consent without affecting processing that was lawful before withdrawal. If you do not provide data necessary for an enquiry, account, contract or legal obligation, we may be unable to provide the relevant service or complete the request.

The website uses necessary cookies or similar storage for authentication, session security and language preferences where those functions are enabled. Blocking necessary cookies may prevent sign-in or other functions from working. If we introduce optional cookies that require consent, we will request consent before using them.

Access is limited to authorised personnel and providers who need data for the relevant purpose. Depending on the services configured, recipients may include hosting providers, Supabase for authentication and database services, notification service providers and designated VCN staff who receive enquiry or order notifications. We may also share necessary data with delivery or business service providers to carry out agreed arrangements, or with authorities when required by law.

If a provider stores or processes personal data outside Thailand, we will apply the safeguards or other lawful transfer conditions required by applicable law. Third-party channels you choose to use, such as LINE or WhatsApp, process data under their own terms and privacy policies.

We retain data for as long as needed for the purpose for which it was collected. We consider the status of your enquiry or business relationship, legal and accounting obligations, applicable limitation periods and the need to establish, exercise or defend legal claims. We delete or anonymise data when it is no longer needed, subject to applicable obligations.

We use appropriate organisational and technical measures to protect personal data and limit access. No online service or method of transmission can guarantee complete security. Please protect your account credentials and contact us if you suspect unauthorised use.

Subject to the conditions and exceptions in applicable law, you may request access to and a copy of your personal data, correction, deletion, restriction of processing, portability, or object to processing. You may also withdraw consent where processing relies on consent.

Contact us using the details below to exercise your rights. We will consider and respond to requests within the time required by law and explain any lawful refusal or limitation. You may lodge a complaint with the competent personal data protection authority in Thailand if you believe processing infringes the law.

We may update this policy when our services, processing activities or legal requirements change. The updated policy and date will appear on this page. Where required by law, we will provide additional notice or seek consent.